The journey of a potential customer and the pieces of content they consume along the way is a subject near and dear to my heart, and it makes the cogs in my brain start to turn.

When I am researching products and services, I always look at the content being served to me at various points during my journey. Let’s explore the buyer’s journey from the beginning of research to making a purchase.

It’s 11pm. You’re in bed, about to fall asleep. All of a sudden, you realize you forgot to grab the side dish for tomorrow’s dinner with the in-laws—and you’re hosting. Between meetings and picking up the dog from daycare, your “tomorrow” is fully booked. Luckily, it’s 2021 and you can just open your favorite grocery app and get your forgotten item delivered, at a time of your choice. Dinner is saved. 

Let’s start with a clarification.

While sales enablement is technically a technological undertaking, it shouldn’t be viewed as a “tech” program or project. It’s encompassing and strategic, and that’s part of the reason this category has been largely misunderstood for a long time. Sales enablement apps and technology are geared to make selling more efficient at a time when there are so many ways for your operation to be, well, the exact opposite.