We’ve talked a lot about brands and what they stand for this month, and we keep coming back to one important point: authenticity.
What do you stand for?
This is one of our favorite events of the year.
Our boots will be on the ground at Casual Market 2019, getting an up-close look at the latest and greatest styles and trends in the outdoor furnishings industry. To say that we’re excited to be in Chicago for this would be an understatement.
“This is a fantastic week for many reasons,” says Jynne Harris, Kreber VP of Client Services. “We’re looking forward to seeing the great work from vendors and brands at Casual Market.”
Wait...why will Kreber be there?
Have you ever left an item in an online shopping cart, then been convinced to go through with the purchase based on the seller’s follow-up communication? I know I have—because the email either reminded me of an item that I didn’t complete the checkout process for or, more likely, gave me an incentive like free shipping or a discount.
This is true for many others; in fact, cart abandonment emails have a greater than 10% purchase rate according to Campaign Monitor. We covered the reasons why it’s crucial to have a strategy in place in part I of our Abandoned Cart Email Strategy series. In this follow-up post, we’ll take a look at some examples to break down what works, what doesn’t, and what other incentives you might encounter during the online browsing process.
After the U.S. Women’s National Team won the 2019 World Cup, Nike did this:
If you’ve ever been a kid with a dream (or, ahem, a curly-haired little soccer player with a poster of Michelle Akers on her wall), that spot is a tearjerker. We were all riding high after that win—despite the controversy over goals scored, celebration moves, and the ongoing fight for pay equality—no brand more so than Nike, the reigning champ of provocative sports advertising.
We know Nike, as a top-tier brand, is more than just a company that sells shoes and clothes. It represents everything (or most things!) sports and exercise, innovation, and motivation. Sure, it’s one of the world’s most recognizable brands, but don’t get it twisted: no one is immune to changing tastes and competitive ankle-biting.
Double tap. Like. Love. Call it whatever you want.
The heart icon, located to the bottom left of every Instagram photo you’ve ever scrolled past, is just sitting there calling your name. It’s the beacon of hope that validates our decision to share our lives with our friends, and a confirmation that we are innately interesting.
If you’ve ever shopped online, you’ve probably received several (but more likely hundreds) of abandoned cart emails. You know, a friendly reminder that you’ve left an item in your online shopping cart and just maybe, if you’re lucky, a little incentive to go through with the purchase.
Would it shock you to know that not every retailer has an abandoned cart email strategy in place? Because it’s true (more on that in part II).
You’re used to hearing that it’s the “holiday shopping season.”
And you know when “back-to-school shopping” is coming up.
We’re conditioned to be mindful of the major shopping dates on the calendar, which only further increases the hype – and the pressure on brands and retailers to make sure they have better deals than their competitors. And as we’re now approaching the peak of appliance shopping season (yes, it’s a real thing) in September and October, we’ve covered in this series’ first two blogs both the trends and approaches we’ve seen from major brands, and taken a deeper dive at two of the biggest names in the game.
When it comes to small appliances, there are gadgets and gizmos aplenty (to quote The Little Mermaid), but shoppers are smart about what products they let become a part of their world (c’mon, I had to).
Trends have always been a big way to engage and convert customers. From new sofa styles to sports shoe innovations, trends hit that “I want it, even if I don’t absolutely need it right now” feeling that drives so much discretionary spending for customers.
For many consumers, appliance shopping is their least favorite kind of shopping.
And it’s not too difficult to understand why.
Shopping for the upcoming school year is now in session—and customers are expected to spend more than ever on both back-to-school and back-to-campus supplies, apparel, and accessories.
Prime Day 2019 has come and gone.
The early returns are, as you’d expect, even bigger and eye-popping than they were a year ago. While the financials aren’t yet official, Amazon said it shattered previous Prime Day records this year; more than 175 million products were sold (via Yahoo! Finance) and sales surpassed Cyber Monday and Black Friday...combined.
An email dings your inbox. The ask? Your boss wants you to lead the charge on a new back-to-school campaign. It needs to be “fresh and poppy,” have Gen Z appeal, and increase sales by 5%. It also must produce enough video and photography content for seamless marketing across dozens of channels, all while keeping customers engaged and your boss beaming.
You? Overwhelmed. How will you accomplish this Herculean task? What creative approach should your agency take—and how will you direct it?
Remember when we all went back-to-school shopping?
It was, at best, a bittersweet endeavor.
On one hand, it basically meant that summer was over. Once the calendar hit August, we groaned as we embarked on the slow march toward the first day of school—which would be briefly interrupted by a little slice of retail euphoria. Get in the car, kids, we’re getting everything you need for the new school year and we’re going to do it in like, four hours. Our parents truly loved us, didn’t they?
I’ll just get right to it: if your B2B website leads with your products, you’re doing it wrong.
“But we have the best products!” you say. “We manufacture them in the U.S.!” “Our R&D is second to none!” I hear you, and that’s all still important. But a lot of your competitors claim the same things. And no matter how flawless your SEO, your competitors are also being found for the same things. So why should a prospect choose you?
To start our discussion about chatbots, we’d like to welcome you to the fictional (unfortunately) Kreber Candy Co. You’ll just have to trust us on this. It’s a wonderful place.
Content marketing is all about building trust.
In the B2B world, there’s a lot for you to deal with. You’re responsible for driving awareness of your brand. You’re tasked with acquiring quality sales leads that develop into long-term business relationships, and perhaps most importantly, you have to strike a balance between creativity in marketing and delivering results.
It’s a slippery slope: As a retailer, media figure, or just a person with a social media account, you want to say something compelling and stand for something, but...you also don’t want to paint yourself into a box and only be about that one thing, especially as times and tastes change.
To not only survive—but thrive!—in today’s competitive retail environment, we were reminded at the CBUS19 retail conference that you have to (first) know who you are, so you can (second) do brave things that others can’t.
Set an alarm.
Check the weather.
Send a text.
A few years ago, these were (most likely) regular daily tasks with a better-than-decent chance that you wrote them on a sticky note or put each as a reminder in your phone. While those list-making and task-completing practices are still prevalent in 2019, there’s another fast-emerging trend that we need to watch.
The dreaded corporate silos. They don’t just lead to miscommunication. They lead to disjointed branding across all your channels. And you better believe your customers notice.
If you’ve ever wondered if your day-to-day work has real relevance to what’s going on in the retail industry at-large—you must seek professional help. No, not therapists and doctors (hopefully not!), but the professional kind we got this week at the #CBUS19 retail conference.
In part one of this series, Why so Many B2B Websites Suffer, we discussed the myriad reasons B2B websites can turn out...less than ideal. In this follow up, we’ll get into a few of the best practices you can adopt to start seeing results and achieving business goals with your site.
Let’s start this blog with a little history lesson.
When you Google a brand’s local affiliates, you usually get what’s known in the SEO world as the Local Pack, one of the many features you can find in Google’s search engine results pages. When searching for “Harley dealers near me,” my Local Pack looks like this:
Every year, marketers are bombarded with new marketing terms that promise to lead them to the hottest trends and fastest results. That’s how words like “disruption,” “growth hacking,” and “actionable insights” become as oft-used as “low-hanging fruit” and “let’s take this offline.” But do they really mean anything?
I spend lots of time thinking about (and shopping in!) unique store concepts. I’m always on the lookout for that one new idea or spin on the traditional brick-and-mortar concept that feels fresh, new, and right for our increasingly ecommerce-driven world.
What’s the first thing you do when you hear about an interesting new brand or business? Google the website, obviously.
Of course, that’s exactly what your business’s prospective buyers are doing, too. Which leads to our next question: What is their experience gonna be like when they get there?
Picture this scene: You’ve come up with the perfect blog post topic or idea for a new addition to your website. So you sit down at the computer and start writing. And before you know it, you’ve been on a typing rampage for an hour and the piece is complete. But you’re probably missing one thing…
Are you sure this is what your audience wants to read? And if so, how are they going to get there?
B2B Client: “Social media really isn’t for brands like ours.”
Me: “Hmm, why do you think that?”
B2B Client: “No one follows us but people who already know us. Our business is kinda boring. And we really don’t have the staff to manage it.”
We often think of online shopping as convenient (probably too convenient), useful, and just the way things are in 2019. But it’s about to get personal.
News flash! Consumers are convenience-hungry and time-poor. But you already knew that. The good news for consumers is that retailers have taken note, too. And now, these pain points have given way to a “micro-trip friendly environment,” another new facet of the modern hybrid shopping experience.
Amazon’s investment in Whole Foods was a signal to the rest of the grocery industry—the times are changing. We’re at a period of time when it seems as though no big-name retailer is safe from Death By Amazon, but rather than take a back seat, grocery chains are in a position to grab the wheel. For starters: their inherent knowledge of the industry is a big-time advantage.
Hudson Yards, a brand-new $25 billion development, officially opened about a month ago on the west side of Manhattan. It’s a spectacle—but you may be shocked at how old-school the shopping experience is.
The digitized age of hybrid shopping experiences has created hyper-informed consumers who insist retailers win their hearts before they hand over their dough. Fair enough, but how can retailers stand out in a saturated market—especially when consumers have the world at their fingertips?
There are literally over 3 billion internet searches happening every single day. Do you know how to make your content stand out from the rest in organic search results?
Who still loves shopping at Costco? 🙋
Your friendly neighborhood Spider-Man is back with Part III of the Content Studio series. I know, you’ve all been waiting anxiously on pins and needles to read and learn more, right? OK, OK… I’ll stop.
“Marketing to end users isn’t part of our strategy right now.”
“I have bigger fish to fry internally before I think about consumers.”
“If we focus on consumers, we’ll lose sight of our channel partners.”
“Our budgets aren’t big enough to reach end users.”
We’ve heard all of the above, and, with all due respect, we disagree.
Here's a familiar situation: You're eyeing something interesting online that you might want to buy, so you sign up for the email newsletter—something that might just offer a discount code or special access to a sale. After you click “submit,” the anticipation grows.
Imagine life without a kitchen or bathroom…not a pretty sight, is it? These vital parts of the home are often taken for granted, but not at KBIS! Here’s what you need to know about the role of this massive industry in the marketplace—and in our lives as consumers (and marketers).
Through-channel marketing strategies can make or break a business that depends on dealer or store traffic for sales. Get the marketing mix right, and all of your metrics—Return on Ad Spend (ROAS), sales, customer engagement, and more—will rise. Choose the wrong mix—or neglect crucial channels—and your numbers will flatline.
Last week, industry professionals, builders, and designers from all over the world flocked to Las Vegas, Nevada, to spend three crazy days at a sprawling convention center, fighting the snow and fighting for outlets to discover what’s hot in kitchen and bath trends this year.
In Part I of this series, we introduced the concept of a Content Studio to tackle the challenges brands and companies face every day—especially with content’s chokehold on resources and budgets. This nimble, more strategically creative team structure produces impactful channel content (paid and owned) on budget, on time, on strategy, and on demand.
Inbound marketing is all about nurturing customers who aren’t immediately ready to buy, so why wouldn’t an ecommerce company take advantage of this? Well, it’s easy to overlook—and also easy to miss the mark. We’ve already established three reasons why inbound marketing is crucial for ecomm, and now we’ll explore how to make the most of it: by focusing on shopper intent.
The red and pink candy, hearts, and flowers have exploded in stores and on sites across the country, and retailers are in the mood for l-o-v-e. The National Retail Federation (NRF) expects it to be a record year for Valentine’s Day shopping, with more than $20 billion being spent on everything from cards to clothing.
Was your last product launch a success? Not really sure? You’re not alone. Hubspot’s 2017 State of Inbound Survey showed that 40% of businesses don’t know how to prove the ROI of their marketing activities. And if you don’t know how to determine your ROI, it’s hard to say whether your product launch was a success or failure. Without being able to prove your success, you’ll have a harder time asking for a bigger budget for next year’s marketing activities.
It’s a classic battle: art versus commerce, editorial versus advertising, journalism versus sales—and it continues to play out in new, super-interesting, slightly frustrating ways all across the media and marketing landscape. Buckle up, baby!
With the boom of online retailers such as Amazon and Walmart, the ecommerce landscape has grown exponentially over the past few years. And in order to keep up with the big-box stores, smaller online retailers need to find a way to disrupt and cut through the clutter. Here’s where inbound marketing can make or break your brand.
Subscription boxes have crossed the chasm. What seems like just a few months ago, Gen Z consumers began flocking to services that deliver ready-to-cook meals, fashionable wardrobe updates, and a month’s supply of pet food to their doorsteps on a day or two’s notice. And again next month, and the month after that.
“It’s September, and we don’t have a style guide for Holiday. We’re making it up as we go.”
“We’re having challenges getting our brand campaign faithfully executed by our internal creative team and agency partners.”
“We need more events, beyond the retail holidays, to get customers excited about coming into our stores.”
“We need more assets so we can allocate more of our print budget to the digital space.”
“We want our marketing team to work further ahead so we can guarantee a 360-degree experience.”
Whoa. That’s a lot of really big challenges. Any of them sound familiar? Most retailers—indeed most marketers—have experienced these issues. And they all share one thing in common: an urgent need to plan ahead.
Does this conversation sound familiar?
“Hey Bob, have we implemented marketing automation yet?”
“Do you mean Salesforce?”
“Well, Salesforce can be part of it, but I mean the software that automatically sends out our content?”
Lately, we've seen a lot of our clients struggle with similar problems: a demand for more output on a smaller budget (with a smaller team), how to manage and anticipate emerging competition, and how to stand out in a noisy, crowded marketplace. And while our experience solving these problems with proven tactics is invaluable, we're always looking for creative new ways to help our clients be more successful. At the end of the day, that's the only reason agencies are in business!
But you don't have to leave creative problem-solving to your agency partners. If the "old ways" aren't working anymore (and they probably aren't), break the cycle of complacency once and for all with a method that will push you and your team to dig deeper and generate the innovations your customers want.
2018 was a pretty big year. Yodeling made a comeback, a star was (re)born, and so was another royal baby. Oh, and a ton of cool stuff happened in the world of photography, too. We thought we’d use the most wonderful time of the year to showcase some of our favorite, high-impact visual trends.
We’ve talked a lot about the complicated business of through-channel marketing—including how to be a better partner to your sellers and how to successfully launch a product through your channel. Amid our research, one dark cloud continues to loom: the possibility of channel extinction.
Are you doing all you can to support your upcoming product launch? Have previous launches fallen flat?
Are you underwhelmed, disappointed, or frustrated with lackluster creative work, but unsure what, exactly, is missing? It’s time to spice things up and reach (nay, exceed) your marketing goals. Here’s a method to idea generation that, when leveraged with a solid agency partnership, can deliver the results and exponential growth you want.
When you consider B2B and inbound marketing, it’s easy to think that content production platforms like blogs and social media don’t work, or that they’re best for brands and companies selling straight to the consumer.
As the buyer experience has evolved and instant technology is all around us, incorporating the inbound methodology into your overall B2B marketing strategy is not only important—it’s essential.
Two steps into Muji, and you’re somehow a world away from everything.
The honking horns and bustling shopping traffic in Soho dissipates. The delightful but seedy sway of Hollywood Boulevard loosens its grip on you a bit.
You relax. For a second, you even might forget where you are.
If you rely on a channel partner—a brick-and-mortar store, a dealership, a distributor, or an independent sales force—to sell your products or services, you already know that disruption is headed your way. We’re witnessing unprecedented changes across industries, including the purchase of auto dealerships by billion-dollar private equity firms. Remember how taxi companies never saw Uber coming?
There are hundreds of pages of circulars, thousands of items, and millions in sales to be made this Black Friday. With the prospect of a positive holiday shopping season ahead (consumers are ready to spend more than $1000 each!), ‘tis the season for retailers to go all out to get you in-store and to shop online this Black Friday.
It’s perhaps the most common conversation I have with prospective clients, and it goes something like this: Tim, I really need to communicate with potential new customers, but I don’t have a database list to send to. Where’s the best place to buy a list? Oh, and by the way, I need it fast and I don’t have much budget to work with.
As I interrupt the question, I respond that there is no place to safely buy/rent/gather/assemble a safe email list at any price. A look of despair ensues.
I repeat: There is no place to safely buy/rent/gather/assemble an email list at any price.
We all get blocked sometimes. More specifically, creatively blocked. And it feels like the more we fight it, the more frustrated we become—especially when we’re juggling a million and one items on our to-do list (and they’re all due yesterday).
So why keep struggling when you can save time, talent and even money…AND get better results?
The demise of Toys ‘R’ Us earlier this year means there’s about $2 billion in toy sales on the table this holiday season for other retailers to snatch up.
Always ones to maximize opportunities, the remaining toy destinations, like Walmart, Target, and Amazon, are working overtime to fill that void in the market. Even grocery players like Kroger are getting into the game! For all of them, scooping up more of your toy purchases this November and December is anything BUT playtime.
First, some perspective.
Want more authentic results from your photo shoot? There’s a secret to creating more intentional photography, and it has nothing to do with how you plan or produce the actual shoot (that’s logistics—which is an art in and of itself).
The acronyms have evolved, and you should too.
Unless you’ve been living under a rock, you know how drastically our buying habits have changed. We all shop like consumers now, so the lines between consumer and business buying have blurred considerably. Still, the old acronyms were useful in helping us categorize communications…except that they never did much to help us understand the people in the second part of the equation.
We don’t just create work for some of America’s most beloved retailers and manufacturers—we’re consumers, too! Just like customers around the country, we love content that catches our eye, makes us want to know more, makes us laugh, and maybe even pulls at our heartstrings a little.
Here’s a look at some broadcast spots and videos some members of our stellar account team can’t stop thinking about. Some are recent, some are older—all are ones we only wish we’d done ourselves!
Think retail is dead? Think again!
Online sales strategies and tactics get a lot of attention these days, but let’s not forget the fact that about 90% of retail activity still happens in-store. The switch to an ecomm sales environment (and world!) has been hugely disruptive, and traditional brick-and-mortar retailers are still finding their way. This makes it the perfect time, then, for Amazon to innovate in a new territory—they’re going offline and into traditional store formats.
The phrase “retail apocalypse” gets thrown around a lot, with a sense of breathless intensity and finality—like the doors are shut and the tumbleweeds are already rolling at local malls and outdoor shopping districts around the country. While store-based retail has definitely seen brighter days, we're not quite ready to put the final nail in brick-and-mortar’s coffin.
Early in my career, I had a boss named Audrey who was famous for saying, “If you didn’t measure it, it didn’t happen.”
As marketers, measuring and tracking key performance indicators (KPIs) is in our DNA. It's easy to see why, because we're continually asked to prove our worth: "Show me the spend, show me the time, show me the value."
Their tricks, your treats. Here's our round-up of who’s going hard (and who should go home) to get more of your Halloween spending this year.
Doug Stephens, “The Retail Prophet” and internationally recognized consumer futurist, started his keynote presentation at High Point Market on Sunday by depressing his audience with the statistic that 8,643 retail stores closed in 2018, and 10,000 more are projected to fail in 2019.
His news got worse.
The hottest seat on Sunday morning at Market (after the earlier WithIt Breakfast, which this year featured Erin and Ben Napier of HGTV’s “Home Town”—see our tweet!) is in the Retail Resource Center Seminar Room, Plaza Suites, where industry leaders gather at 9:00am to hear Jerry Epperson’s incomparable perspective on “The State of the Industry.”
It’s been an insider’s industry tradition for over 25 years, because when it comes to forecasting the future of furniture, Jerry is even more accurate than a psychic. Put this event on your calendar for the Spring 2019 Market—now!
Is every minute on the ground in High Point during the October International Home Furnishings Market scheduled as tight as your jeans the day after Thanksgiving? Contacts to meet in real life, collections to preview, contracts to sign, and after-hours parties to let off steam make it tough to squeeze in anything more.
If you can find time to sneak away to learn the latest in industry trends and technology, there are definitely some highlights we want to point out. Consider it an investment in staying relevant and making your colleagues think you are smarter than them.
"Do more with less." It's not just a polite request—it's expected from everyone, all the time. Consequently, we all have a slash-this and slash-that in our job titles. Which means that no matter your background, if you’re in marketing, you’ll be asked to assign, comment on, and approve creative work at some point.
When presenting creative to our client partners, we often hear the following questions from them: What am I looking at? What should I react to? What kind of feedback are you looking for?
If those questions sound familiar, follow our five rules to get the best creative work from your partners and team—without spending a ton of time on back-and-forth emails or rounds of revisions. (Fortunately, a degree in graphic design, fine art, or creative writing is not required.)
A huge piece of the inbound marketing puzzle is the buyer persona. Inbound is all about delivering the right type of content to the right people at the right time—but according to the Information Technology Services Marketing Association (ITSMA), only 44% of B2B marketers use buyer personas.
We no longer have to rely on sending one message to one giant group of people and hoping our target audience sees it. We now have the power to personalize the content we create and decide when, where, and who to show it to.
Gaining insights about consumers when it comes to B2B marketing can prove to be quite difficult—but the effort will pay off more and more as you begin to fully understand your buyers.
A brand new generation (Gen Z!) and a good bit of swirling social pressure to have Insta-worthy selfies and dorm rooms means the back-to-college shopping season is a perfect storm for a range of retailers.
First, let’s let the math tell the story.
Boston has been good to us this week. The people, energy, lessons, and inspiration at INBOUND 2018 have been nothing short of amazing.
We’ve learned more about content, data, segmentation, growth models, and KPIs than we possibly could have imagined. It’s been exhilarating—and exhausting—and there’s more to come in the weeks ahead about what we learned.
A few months ago, I was up to my eyeballs in a demanding project for a historic retailer. I was pouring myself into it, staying up late, bringing my kids to after-hours meetings, racing to meet weekly deadlines—and honestly, I figured I was failing.
There are a lot of claims floating around the internet about an 8-second attention span. While many studies have been legitimate, BBC News reports it’s a bit more complicated than establishing a hard and fast “average attention span”—and it’s actually task-dependent.
That said, we do know this: Our attention spans are relatively short.
And, they’re extremely short when it comes to digital. If we don’t see what we want, we close windows and choose another result until we find exactly what we’re looking for. So how can you grab your audience’s attention?
The release of the annual IKEA catalog is a mini-event, if only for the fact that it's rare for a retailer to release and mail out 288 pages of anything these days.
As retail marketers, it’s a book we refer back to throughout the year for insights. As shoppers, it’s one we keep around to spark ideas for our own spaces.
With the 2019 catalog's release in August, we wanted to take a closer look and see how IKEA translates the catalog experience for in-store shoppers. We found five simple, interesting, and thoughtful ways the catalog comes to life in-store—tactics you also may want to take note of and refer back to this year.
If you’re familiar with inbound marketing, then you probably have a general idea of what SEO (search engine optimization) is all about. If you’re not sure what SEO is—you’ve got some work to do! This post covers the basics and explains why it's so important to incorporate SEO into your inbound marketing strategy.
Over the years, photographers have perfected the art studio lighting. They work in traditional, light-controlled studios with various combinations of continuous and strobe lighting, bouncing in backfill to create the perfect highlights, shadows, softness and drama. It's a process of adding light in a controlled way to achieve a natural look.
Increasingly though, creative directors and photographers have started to ask why we go to the effort to recreate natural light instead of simply using natural light?
Once only synonymous with a certain friendly ghost, Casper is now a $300M sleep and wellness wunderkind that haunts big retailers and mattress manufacturers alike.
Casper’s success was built on an online model, but now it's coming for you IRL—with the recent introduction of brick-and-mortar stores this year.
In today’s world where content is king, there are countless ways to define what the word content means. And, it’s possible you’ve heard some form of “we need content, and we need it now!” before.